Guarantee

1. The Supplier shall provide and be responsible for pre-sale and warranty service of the Goods.
2. Pre-sale service of the Goods shall include testing and repair of the Goods whose defects were identified by the Buyer during pre-sale preparation. Warranty service of the Goods shall include testing and repair of the Goods whose defects were identified by the end consumer as a result of use.
3. The pre-sale service period shall be three (3) months from the date of sale of the Goods by the Supplier to the Buyer. The warranty period for the Goods shall be 12 months, beginning from the date of sale to the end consumer.
4. The Buyer shall evaluate and test the products received from the Buyer. A report shall be drawn up on this basis. The Buyer shall send the reports confirming the presence of significant and/or irreparable defects in the Goods to the Supplier at the following address: 108811, Moscow, Moskovsky settlement, Kievskoye Highway, 22nd km, dom. 4, building 1 (block A, 6th floor, office 604A).
5. Pre-sale and warranty service will not be provided if the Product has:
• Mechanical, thermal, or electrical damage;
• Damage caused by foreign substances, objects, liquids, insects, or animals getting inside the Product;
• damage caused by the use of non-standard or untested equipment;
• damage caused by natural disasters, fire, or domestic factors;
• damage caused by non-compliance with state standards for power supply, telecommunications, or cable networks, or other external factors (climatic or otherwise);
• damage caused by the use of non-standard spare parts, components, software, consumables, or cleaning materials; damage caused by failure to comply with the terms and period of technical and preventive maintenance, if required for this Product;
• if there are signs of tampering or an attempt at unauthorized repair;
• if the manufacturer's warranty seals are damaged;
• if the factory markings or serial number are damaged, illegible, show signs of being re-glued, or are missing;
6. Pre-sale service is not provided:
• if the packaging, product, or component parts are damaged or show signs of use, or do not correspond to a new condition;
7. If the defects found in the Product are significant and/or irreparable, or if their correction may result in the loss of its marketable appearance, the Buyer undertakes to draw up a Report of Irreparable Defects. The Buyer shall send such Report to the Supplier.
8. During the pre-sales service period, defective Products may only be returned if the original packaging and all components and accessories specified in the technical documentation (technical data sheet, instructions, etc.) are present.
9. Compensation for the cost of defective Products shall only be granted upon presentation of a complete set of properly executed documents, including:
• a claim substantiating the Buyer's demands;
• a report on the presence of significant and/or irreparable defects issued by the Buyer;
• a TORG-12 consignment note (2 copies) issued in the name of the Supplier;
• an invoice (for Buyers who are VAT payers);
• photocopies of the consumer's claim and the sales receipt confirming the purchase (only for Products whose defects were discovered during use by the end consumer).
Instead of the TORG-12 consignment note and invoice, the Buyer may issue a UPD as the primary accounting document.
After the Buyer establishes the presence of a significant and/or irreparable defect in the Product, the Buyer correctly and completely completes the Return Request for Defective Goods sent to them by the Supplier. The Buyer emails the completed Request to the Supplier's manager responsible for customer service. The Supplier will review the Request within 5 (five) business days and, after this period, inform the Buyer of the amount of the approved return (which Return Act the Supplier may accept). Along with information on the Request review results, the Supplier will email the Buyer a package of required documents in PDF format. The Buyer adds the return documents received via email with the numbers and dates, the required signatures, certifies the documents with a seal, and emails scanned copies of the complete package of documents to the Supplier for verification of their correct execution/signature. The Buyer shall ensure that the original documents required for the return are sent to the Supplier no later than 5 (five) business days from the date of receipt of scanned copies of the return documents.
Within 5 (five) business days of receiving the original, correctly executed documents from the Buyer and the signing of the TORG-12 consignment note, the Supplier shall send the Buyer a scanned copy of the signed TORG-12 consignment note, followed by the original. This fact shall constitute the basis for mutual settlements between the Parties under the Agreement. Compensation for the cost of defective Goods shall be made by the Supplier at the price paid to the Buyer.

1. The Supplier does not provide and is not responsible for pre-sale and warranty service, or compensation for the Product. Pre-sale and warranty service, as well as compensation for the Product, is provided by the Manufacturer. Service is performed at the Manufacturer's authorized service centers (hereinafter referred to as 'ASCs'). A current list of ASCs and their addresses is available at https://www.mi.com/ru/service/repair
2. Pre-sale service of the Product implies testing and repair of the Product, the defects of which were identified by the Buyer during pre-sale preparation. Warranty service of the Product implies testing and repair of the Product, the defects of which were identified by the end consumer as a result of use.
3. The warranty period for the Product is established by the Manufacturer from the date of purchase by the end consumer and is:
• 1 (one) year for the main unit;
• 6 (six) months for a removable battery and charger;
• 1 (one) year for a non-replaceable battery;
• 3 (three) months for headphones.
Notwithstanding the above, the manufacturer does not exclude, limit, or cancel the minimum warranty period established by the current legislation of the Russian Federation.
4. The Buyer shall deliver the Product to the ASC for pre-sale and warranty service and back at their own expense.
5. Pre-sale and warranty service at the ASC will not be provided if the Product has:
• mechanical, thermal, or electrical damage;
• damage caused by the ingress of foreign substances, objects, liquids, insects, or animals into the Product;
• damage caused by the use of non-standard equipment or equipment that has not undergone compatibility testing;
• damage caused by the elements, fire, or household factors;
• damage caused by non-compliance with state standards for power supply, telecommunications, or cable networks, or other external factors (climatic or otherwise);
• damage caused by the use of non-standard spare parts, components, software, consumables, or cleaning materials;
• damage caused by failure to comply with the terms and period of technical and preventive maintenance, if required for this Product;
• if there are signs of tampering or an attempt at unauthorized repair;
• if the manufacturer's warranty seals are damaged;
• if the factory markings or serial number are damaged, illegible, show signs of being re-glued, or are missing;
Pre-sale service at the ASC is not provided:
• if the packaging, product, or component parts are damaged or show signs of use, or do not correspond to a new condition;
• if the Product contains user data (phone book, audio, video files, and photographs must not be included).

1. The Supplier does not provide and is not responsible for pre-sale or warranty service of the Product. Service is performed at the Manufacturer's Authorized Service Centers (hereinafter referred to as 'ASCs'). A current list of ASCs and their addresses is available at https://www.realme.com/ru/support/services.
2. Pre-sale service of the Product includes testing and repair of any defects identified by the Buyer during pre-sale preparation. Warranty service of the Product includes testing and repair of any defects identified by the end consumer during use.
3. The warranty period for the Product is set by the manufacturer from the date of purchase by the end consumer and is as follows:
• 12 (Twelve) months – Wireless Headphones
• 12 (Twelve) months – Smart Band
• 12 (Twelve) months – Realme Watch
• 6 (Six) months – Wired Headphones
• 6 (Six) months – Power Bank
• 3 (Three) months – Protective Case
4. Warranty Coverage:
- This warranty policy applies only to Realme devices sold in the Russian Federation.
- The mobile device warranty is valid from the date of purchase.
- To confirm your eligibility for free warranty service, you must have a properly completed warranty card and receipt from the retailer. Please retain these documents throughout the warranty period.
- During the warranty period, Realme provides free technical service through authorized service centers.
- After a mobile device is repaired under warranty, the warranty remains valid until the activation date.
- After replacing any device/IoT/accessories, the warranty remains valid until the activation date.
5. The device warranty is valid only if the operating instructions are followed. This warranty does not cover damage caused by accident or if any of the following conditions apply:
- If the warranty period has expired;
- If the user is unable to provide a warranty card or proof of purchase;
- If the warranty is provided by organizations that are not officially accredited or certified by Realme;
- The phone is damaged due to improper use (dropping, liquid ingress, mechanical damage, etc.);
- If damage occurs due to force majeure (such as flood, fire, earthquake, and lightning);
- If the defect is caused by the consumer's violation of the operating and storage instructions for the phone (use in extreme temperatures, use of accessories from other manufacturers, etc.);
- If the defect arose due to normal wear and tear of parts during use (case, keyboard, display screen, antenna, and other accessories);
- If malfunctions, damage, or defects were caused by unauthorized disassembly, modification of the device, or careless actions (or inaction) of the consumer or third parties;

1. The Supplier does not provide and is not responsible for pre-sale or warranty service of the Product. Service is performed at the Manufacturer's Authorized Service Centers (hereinafter referred to as 'ASCs'). A current list of ASCs and their addresses is available at https://www.realme.com/ru/support/services.
2. Pre-sale service of the Product includes testing and repair of any defects identified by the Buyer during pre-sale preparation. Warranty service of the Product includes testing and repair of any defects identified by the end consumer during use.
3. The warranty period for the Product is set by the manufacturer from the date of purchase by the end consumer and is as follows:
• 12 (Twelve) months – Phone (with battery)
• 6 (Six) months – USB cable and charger
4. Warranty Coverage:
- This warranty policy applies only to Realme devices sold in the Russian Federation.
- The mobile device warranty is valid from the date of purchase.
- To confirm your eligibility for free warranty service, you must have a properly completed warranty card and receipt from the retailer. Please retain these documents throughout the warranty period.
- During the warranty period, Realme provides free technical service through authorized service centers.
- After a mobile device is repaired under warranty, the warranty remains valid until the activation date.
- After replacing any device/IoT/accessories, the warranty remains valid until the activation date.
5. The device warranty is valid only if the operating instructions are followed. This warranty does not cover damage caused by accident or if any of the following conditions apply:
- If the warranty period has expired;
- If the user is unable to provide a warranty card or proof of purchase;
- If the warranty is provided by organizations that are not officially accredited or certified by Realme;
- The phone is damaged due to improper use (dropping, liquid ingress, mechanical damage, etc.);
- If damage occurs due to force majeure (such as flood, fire, earthquake, and lightning);
- If the defect is caused by the consumer's violation of the operating and storage instructions for the phone (use in extreme temperatures, use of accessories from other manufacturers, etc.);
- If the defect arose due to normal wear and tear of parts during use (case, keyboard, display screen, antenna, and other accessories);
- If malfunctions, damage, or defects were caused by unauthorized disassembly, modification of the device, or careless actions (or inaction) of the consumer or third parties;